Our Commitment to Addressing Your Concerns
We prioritize patient satisfaction and strive to exceed your expectations in both care and service. Although we hope you’ll never need it, we maintain a comprehensive and impartial complaints process to swiftly and effectively address any concerns.
How We Handle Complaints
We take complaints very seriously, investigating them thoroughly and confidentially. Our process not only resolves individual issues but also helps us enhance our overall service. Rest assured, we treat all patients fairly, regardless of whether they have filed a complaint.
Submitting a Written Complaint
Please send written complaints to Dr Adi( Desai, 79 Wimpole Street, London, W1G 9RU or via email to pa@adi(desai.co.uk. Include your name, contact details, and a brief description of the issue, and your suggestions for resolution.
Making a Verbal Complaint
For verbal complaints, please contact us either in person or by phone on +44207 205 2234 and you will be assisted throughout the complaint process.
Our Response Procedure
Upon receiving your written complaint, we will acknowledge it within 3 working days. We will review your complaint and will aim to provide a comprehensive response within 15 working days. Should further investigation be needed, we’ll inform you of any delays and endeavor to resolve the matter as quickly as possible.
Continual Improvement Through Feedback
We regularly review patient complaints to learn and improve our services. Your feedback, comments, and suggestions are always welcome.